Terms of Service

Last updated: 16 July 2026

Overview

Welcome to soulmuse.

These Terms of Service govern your access to and use of the soulmuse. website, online store, customer accounts and related products, content, features and services, collectively referred to as the “Services”.

The terms “soulmuse.”, “we”, “us” and “our” refer to Indiana Marina Grace Douglas, a sole trader trading as soulmuse., ABN 54 749 098 452

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

By accessing the Services, creating a customer account or placing an order, you agree to these Terms of Service and the policies incorporated into them, including our:

• Privacy Policy

• Returns and Refunds Policy

Please read these Terms carefully before using the Services.

Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law and any mandatory consumer protections applying in your country.

Section 1 — Eligibility and customers under 18

You may use and purchase through the Services if you are:

• at least 18 years old; or

• under 18 and have permission from your parent or legal guardian.

By placing an order while under 18, you confirm that your parent or legal guardian has reviewed and agreed to the purchase.

Where a parent or legal guardian knowingly permits a minor to use their account, card or payment method, that parent or guardian is responsible for the authorised use of that account or payment method.

Nothing in this section makes a person responsible for an unauthorised transaction where doing so would be inconsistent with applicable law.

Section 2 — Customer accounts

A customer account is required to purchase through our online store.

When creating or using an account, you agree to provide information that is accurate, complete and current, including your:

• full name

• email address

• billing information

• payment information

• delivery address

You are responsible for protecting your account credentials and for activity carried out through your account with your authorisation.

You must notify us promptly at indiana.soulmuse@gmail.com if you believe that your account has been accessed or used without permission.

You must not sell, transfer, licence or provide your customer account to another person.

We may suspend or restrict an account where we reasonably believe that it has been used fraudulently, unlawfully or in breach of these Terms.

Section 3 — Products and product information

We take reasonable care to ensure that product descriptions, measurements, photographs, colours, features and other information displayed through the Services are accurate.

Product colours and appearance may vary slightly depending on:

• screen type

• display settings

• lighting

• photography

• normal manufacturing variations

These reasonable variations do not affect your rights where a product is materially different from its description, images or representations.

Product measurements are approximate unless expressly stated otherwise.

We may update product descriptions or discontinue products at any time. Changes will not affect an order that we have already accepted unless we contact you and obtain your agreement or the change is required by law.

We may limit the number of products available to a customer, account, household, delivery address or geographic region, including during launches, pre-sales and limited releases.

Section 4 — Water resistance and product limitations

The interior of a soulmuse. makeup bag may contain a protective coating intended to provide some resistance against minor spills.

The products are not guaranteed to be waterproof, leakproof or fully resistant to liquids.

Customers should:

• avoid immersing the bag in water

• avoid allowing liquids to remain inside the bag

• clean spills promptly

• ensure cosmetic and skincare containers are securely closed

• follow the applicable care instructions

The presence of an interior coating does not guarantee that liquids cannot pass through seams, zippers, fabric or other areas of the product.

This section does not exclude any rights relating to a product that is faulty, materially misdescribed or otherwise fails to satisfy an applicable consumer guarantee.

Section 5 — Product care

Care instructions may be displayed on the product page, supplied with the product or included in your order confirmation.

Unless a product page expressly states otherwise, soulmuse. makeup bags should be:

• spot cleaned where possible

• gently hand washed when necessary

• cleaned using mild products

• air dried away from direct heat

Products should not be machine washed, tumble dried, bleached, ironed or exposed to harsh cleaning chemicals unless expressly permitted in the applicable care instructions.

Damage caused by incorrect washing, improper cleaning, excessive heat or failure to follow reasonable care instructions may not constitute a product fault.

Section 6 — Orders and acceptance

Placing an order is an offer to purchase products from soulmuse.

After placing an order, you will ordinarily receive an automated order confirmation. This confirms that we have received your order but does not prevent us from reviewing it for payment, stock, delivery or fraud issues.

An order is accepted when we confirm acceptance or begin fulfilling the order.

Please review your order details carefully before submitting your purchase.

We may decline or cancel an order for a legitimate reason, including:

• payment failure

• suspected fraud or unauthorised payment use

• incorrect customer or delivery information

• unavailable stock

• an obvious pricing or website error

• delivery restrictions

• legal or regulatory restrictions

• an unusually large order that reasonably appears to be intended for unauthorised commercial resale

• a breach of these Terms

Where we cancel an order after receiving payment, we will provide a refund through the original payment method unless another lawful arrangement is agreed with you.

We will attempt to contact you using the details supplied with your order.

Section 7 — Personal use and unauthorised resale

Products purchased through the Services are intended for personal or household use.

You must not place an order for unauthorised commercial resale, distribution or use in a competing commercial activity.

soulmuse. does not currently offer wholesale purchasing.

We may limit or cancel orders that we reasonably believe are intended for unauthorised commercial resale.

This section does not prevent a customer from lawfully selling or giving away a product they originally purchased for personal use.

Section 8 — Prices, currency and GST

All prices displayed through the Services are in Australian dollars unless expressly stated otherwise.

soulmuse. is not currently registered for goods and services tax, commonly referred to as GST. GST is therefore not separately charged on purchases.

Standard shipping is included in the displayed product price unless the product page or checkout expressly states otherwise.

Prices may change without notice, but a price change will not affect an order that has already been accepted.

We may correct an obvious pricing error. If an error affects an order you have already submitted, we will contact you and provide the choice of:

• proceeding at the correct price; or

• cancelling the affected order for a full refund.

Section 9 — Payments

Payments may be processed using:

• eligible credit cards

• eligible debit cards

• Shop Pay

• any other payment method displayed at checkout

Payment services may be provided by Shopify or another authorised payment processor.

You confirm that:

• the payment information you provide is accurate

• you are authorised to use the selected payment method

• sufficient funds or credit are available

• you will pay the total amount shown at checkout

We do not directly store complete payment-card details where those details are processed securely by Shopify or another payment provider.

A payment provider may apply its own terms, privacy practices and security checks.

Section 10 — Discount codes and promotions

From time to time, soulmuse. may offer discount codes, promotional offers, competitions or other benefits.

Unless the applicable promotion expressly states otherwise:

• only one discount code may be used per order

• discount codes cannot be exchanged for cash

• discount codes cannot be applied retrospectively

• discount codes may have eligibility requirements or expiry dates

• discount codes may exclude certain products or orders

• discounts do not apply to delivery duties or third-party charges

Separate promotional terms will apply where they are provided.

We may refuse or reverse the improper use of a promotion where there has been fraud, an obvious error or a material breach of the applicable promotional terms.

Section 11 — Order cancellations

You may request to cancel an order at any time before it has been fulfilled or dispatched.

Cancellation requests can be submitted through your soulmuse. customer account or by emailing indiana.soulmuse@gmail.com.

A cancellation is not confirmed until soulmuse. provides written confirmation.

If an eligible order is cancelled before dispatch, the payment will be refunded through the original payment method.

Once an order has been dispatched, it cannot be cancelled. After delivery, you may request a return in accordance with our Returns and Refunds Policy and any mandatory consumer rights.

Section 12 — Pre-orders

Products identified as pre-order products are purchased before they are ready for immediate dispatch.

Any production, dispatch or delivery date provided for a pre-order is an estimate unless expressly stated to be guaranteed.

We will provide customers with updates about pre-order timing and delays when relevant information becomes available.

A pre-order may be cancelled for a full refund at any time before it is dispatched.

If a pre-order is delayed, the customer may choose to:

• continue waiting for the order; or

• cancel the outstanding pre-order and receive a refund through the original payment method.

Pre-order products remain subject to all applicable consumer guarantees.

Section 13 — Orders containing in-stock and pre-order products

An order may contain both available products and pre-order products.

Where practical, available products may be dispatched separately rather than being held until the pre-order product is ready.

Customers will not be charged an additional standard shipping fee solely because soulmuse. sends an order in separate parcels.

Different parcels may have different tracking details and delivery dates.

Section 14 — Shipping and delivery

Delivery periods displayed through the Services are estimates unless expressly stated otherwise.

Delivery may be affected by:

• carrier delays

• customs processing

• public holidays

• severe weather

• incorrect delivery information

• remote delivery locations

• events outside our reasonable control

We will take reasonable steps to fulfil orders and assist with delivery problems.

You must provide a complete and accurate delivery address. Additional costs resulting from an incorrect or incomplete address may be charged to you where reasonable and legally permitted.

Risk in the product passes to you when it is delivered to:

• the delivery address supplied with the order

• a person authorised to receive it

• a safe location selected or authorised by you

This is subject to any rights or protections that cannot legally be excluded.

If an order is lost, materially delayed or damaged during delivery, contact indiana.soulmuse@gmail.com so we can investigate the matter with the carrier and provide any remedy required by law.

Section 15 — International orders, customs and import charges

International customers are responsible for checking whether products can be lawfully imported into their country.

International orders may be subject to customs duties, import taxes, processing fees or other government charges.

Unless expressly stated otherwise, these charges:

• are not included in the product price

• are not charged or controlled by soulmuse.

• are the customer’s responsibility

• may be collected by a customs authority, courier or postal provider

Delivery may be delayed by customs processing.

soulmuse. is not responsible for charges imposed by an overseas authority. However, this does not exclude any mandatory rights that apply to an international customer.

Section 16 — Returns, refunds and faulty products

Change-of-mind returns, store credit, cancellations and return procedures are governed by our Returns and Refunds Policy.

Nothing in these Terms or our Returns and Refunds Policy excludes, restricts or modifies rights that cannot legally be excluded.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

The appropriate remedy depends on the nature and seriousness of the problem and the consumer law that applies.

Section 17 — Intellectual property

The Services and their contents are owned by or licensed to soulmuse. and are protected to the extent available under applicable intellectual property laws.

Protected material may include:

• the soulmuse. name and logo

• branding and visual identity

• product designs

• packaging concepts

• product photographs

• campaign photographs and videos

• illustrations

• graphics

• website design

• written website copy

• product descriptions

• marketing concepts

• slogans

• audio and video content

You may access the Services for personal and non-commercial use.

Without our prior written permission, you must not:

• copy or reproduce our content

• republish or redistribute our content

• alter or create derivative commercial works from our content

• use our product photographs to advertise another product

• copy our packaging or campaign concepts

• use the soulmuse. name or logo

• remove ownership or copyright notices

• use our content to train, develop or operate a competing commercial system

• represent that you are connected with, endorsed by or authorised by soulmuse.

No ownership rights are transferred to you by your use of the Services or purchase of a product.

All rights not expressly granted are reserved.

Section 18 — Reviews and customer feedback

You may voluntarily provide soulmuse. with written feedback, reviews, suggestions or comments.

Where you expressly provide a review for publication, you grant soulmuse. a non-exclusive, worldwide, royalty-free licence to display, reproduce and use that review for website, social media and marketing purposes.

We may make minor edits for spelling, grammar, formatting or length, but we will not intentionally change the material meaning of your review.

You confirm that any review you submit:

• reflects your genuine experience

• is not knowingly false or misleading

• does not infringe another person’s rights

• does not contain unlawful, abusive or malicious content

• discloses any incentive or benefit received for providing it

We will ask for separate permission before using a customer’s photograph or video in soulmuse. marketing.

Providing a written review does not automatically give us permission to use your image, likeness, photograph or video.

We may decline to publish or may remove content that is unlawful, fraudulent, irrelevant, abusive or infringes another person’s rights.

Section 19 — Third-party tools and links

The Services may contain links to or integrations with third-party services, including payment, delivery, social-media and account tools.

Third-party services are controlled by their respective providers and may be subject to separate terms and privacy policies.

We do not control third-party websites and are not responsible for their content, availability or independent conduct.

This section does not exclude responsibility where soulmuse. is legally responsible for the selection, representation or use of a third-party service.

Section 20 — Relationship with Shopify

soulmuse. is powered by Shopify, which enables us to provide the Services.

However, purchases made through the soulmuse. store are made directly from Indiana Marina Grace Douglas trading as soulmuse., not from Shopify.

Shopify is not the seller of soulmuse. products and is not responsible for fulfilling soulmuse. orders or providing remedies relating to those products.

Nothing in this section limits any separate rights you may have against Shopify in relation to services independently supplied by Shopify.

Section 21 — Privacy

Personal information collected through the Services is handled in accordance with our Privacy Policy:

[INSERT PRIVACY POLICY LINK]

Because our store is hosted by Shopify, certain personal information is collected, processed and stored by Shopify and its service providers to operate the store, process transactions, prevent fraud and provide ecommerce features.

Information may be processed in countries outside the country where you live.

Please review our Privacy Policy and Shopify’s applicable privacy information before using the Services.

Section 22 — Errors, inaccuracies and availability

The Services may occasionally contain an error, inaccuracy or omission relating to matters such as:

• product descriptions

• prices

• availability

• promotions

• estimated dispatch dates

• estimated delivery dates

We may correct information and update the Services when an error is identified.

Where an error materially affects an order you have submitted, we will contact you and provide an appropriate option, which may include proceeding with corrected information or cancelling the affected order for a refund.

We will not use this section to remove rights relating to an order that has already been accepted where doing so would be unlawful or unfair.

Section 23 — Prohibited uses

You must not use the Services:

• for an unlawful or fraudulent purpose

• to infringe another person’s intellectual property

• to harass, threaten, abuse or impersonate another person

• to submit false or misleading information

• to distribute malware or malicious code

• to interfere with the security or operation of the Services

• to collect personal information without authority

• to send spam or unauthorised advertising

• to bypass access, security or purchase limits

• to scrape, extract or systematically copy our content without permission

• to make fraudulent purchases or payment disputes

• to purchase products for unauthorised commercial resale

• to use automated systems in a way that places an unreasonable burden on the Services

We may suspend or restrict access where we reasonably believe this section has been breached.

Section 24 — Availability of the Services

We aim to keep the Services available and functioning properly but do not guarantee that they will always be uninterrupted, secure or error-free.

We may temporarily suspend or change parts of the Services for:

• maintenance

• security

• technical updates

• legal compliance

• fraud prevention

• circumstances outside our reasonable control

Where reasonably practical, we will avoid disrupting orders that have already been accepted.

Section 25 — Consumer guarantees and warranties

Products supplied by soulmuse. are subject to consumer guarantees and other mandatory rights that may apply under Australian or international law.

To the maximum extent permitted by law, we do not provide additional warranties beyond:

• warranties expressly stated by soulmuse.

• applicable product representations

• rights and guarantees imposed by law

Nothing in these Terms excludes liability for a representation, guarantee, right or remedy that cannot legally be excluded.

Section 26 — Limitation of liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability arising under the Australian Consumer Law.

To the maximum extent permitted by law, soulmuse. is not responsible for loss or damage:

• caused by a customer’s misuse of a product

• caused by failure to follow reasonable care instructions

• resulting from leaking cosmetics or skincare products not caused by a fault in the bag

• resulting from overfilling, sharp objects, excessive pressure or improper washing

• arising from unauthorised access caused by a customer’s failure to secure their account

• that was not reasonably foreseeable

• caused by circumstances outside our reasonable control

Any limitation applies only to the extent that soulmuse. did not cause or contribute to the loss through a breach of law, negligence or failure to satisfy an applicable consumer guarantee.

Section 27 — Your responsibility for misuse

You are responsible for loss that soulmuse. reasonably and directly incurs as a result of your:

• fraudulent use of the Services

• deliberate unlawful conduct

• material infringement of our intellectual property

• intentional introduction of malicious software

• material breach of these Terms

Your responsibility applies only to the extent the loss was directly caused by your conduct and only where permitted by law.

This section does not require you to compensate soulmuse. for loss caused by soulmuse., Shopify or another third party.

Section 28 — Suspension and termination

You may stop using the Services at any time.

We may suspend or terminate access to an account where reasonably necessary because of:

• fraud

• unlawful conduct

• security threats

• repeated payment disputes made dishonestly

• serious or repeated breaches of these Terms

• misuse of another person’s information

• conduct that materially harms the Services or another user

Suspension or termination does not remove rights or obligations that arose before termination.

Sections relating to intellectual property, accepted orders, payment, liability, privacy and dispute resolution continue where their nature requires them to continue.

Section 29 — Severability

If a provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be read down to the extent necessary.

If it cannot be read down, the affected part will be removed without affecting the remaining provisions.

Section 30 — No waiver

If soulmuse. does not immediately exercise a right under these Terms, this does not mean that the right has been waived.

A waiver is effective only where it is clearly communicated in writing.

Section 31 — Entire agreement

These Terms, together with the policies and specific conditions referenced in them, form the agreement governing your use of the Services and purchases from soulmuse.

Specific product, pre-order or promotional terms may also apply where clearly disclosed.

If specific promotional or product terms conflict with these Terms, the more specific terms apply to that promotion or product, subject to applicable law.

Section 32 — Assignment

You may not transfer your customer account or your obligations under these Terms to another person without our consent.

We may transfer the operation of soulmuse. or these Terms as part of a genuine sale, restructure or transfer of the business.

Any transfer by us will not remove existing customer rights. We will provide notice where reasonably required or where the transfer materially affects customers.

Section 33 — Governing law

These Terms are governed by the laws of Western Australia and the applicable laws of the Commonwealth of Australia.

The parties submit to the courts and tribunals with jurisdiction in Western Australia.

This section does not prevent a customer from relying on mandatory rights, courts, tribunals or consumer protections available in the customer’s own location where those rights cannot legally be excluded.

Section 34 — Changes to these Terms

We may update these Terms to reflect changes to:

• the Services

• our business practices

• applicable laws

• payment or delivery arrangements

• security requirements

The current version will be published on this page with an updated date.

Material changes will apply from the date stated in the updated Terms and will not retrospectively remove rights relating to an order already accepted, unless required by law or agreed with the customer.

Section 35 — Contact information

Questions about these Terms should be sent to:

Business: soulmuse.
Legal owner: Indiana Marina Grace Douglas
Structure: Sole trader
ABN: 54 749 098 452

Email: indiana.soulmuse@gmail.com